Terms & Conditions

  • Refunds on skincare products are valid for 30 days only.

  • Refunds con only be offered on skincare products if they are faulty. A refund can not be issued for change of mind.

  • FWSA is not responsible for lost or unclaimed packages.

  • All packages are sent with tracking with Australia Post. It is the responsibility of the receiver to follow up lost or delayed packages.

  • Packages are usually sent within 48 hours of your order, unless otherwise specified.

  • Shipping time with Australia Post is usually 5-14 days, at times it can be longer.

  • Gift cards and sale items are not refundable.

  • Refunds are not available for in-clinic services.

  • Pre-paid treatments are not refundable.

  • A deposit is required for all appointments. This deposit is not refundable if you cancel your appointment within 24 hours or if you fail to attend your appointment.

  • Deposit can be used towards products or treatments at that appointment only, not future appointments.

  • Your deposit will be refunded if you cancel your appointment more than 24 hours before your scheduled appointment minus a $5 administration fee.

  • Cancellations within 24 hours of your appointment, or failing to attend your appointment will result in the forfeit of your full deposit.

  • Late cancellation due to sickness or extraordinary circumstances are acceptable in some cases and is at the discretion of FWSA. However, the $50 deposit will be used towards your next appointment and can not be refunded.

  • Multiple late cancellations or failing to attend appointments may result in being required to pre-pay the full cost of treatment to secure a booking.

  • If you fail to attend or late cancel a pre-paid treatment you forfeit that treatment.

  • If you have a voucher for a specific treatment and fail to attend your appointment the voucher is void and can no longer be used unless a $50 no-show fee is paid.

  • FWSA has the right to refuse treatments if they feel necessary.

  • FWSA does not tolerate any rude, aggressive or abusive behaviour.

  • FWSA is a welcoming, safe space for all regardless of their race, ethnicity, religion, gender, sexual orientation, disability or age.